About Us

We are are a medical partnership providing medical services across three sites, Buxted, East Hoathly and Horam (Manor Oak Surgery). We offer a full range of services and facilities for NHS patients.

We are contracted by NHS Sussex to provide General Medical Services to patients registered at the practice. We are led by three GP partners, Dr Wright, Dr Gill, Dr Perry and more recently our Practice Director, Charlotte Luck who joined us in January 2022. For further information about our history please see here.

Patients have a right to a good standard of medical care, to be treated with consideration and dignity and have their privacy respected. Patients also have a right to have their views about their condition taken into account and be fully involved in decisions about their care.

Our practice mission statement:

To place patients at the heart of all we do recognising that every patient matters

Our vision: 

To be a centre of excellence delivering high quality compassionate care with a commitment to improving wellbeing and health outcomes for our patients

Our values: 

Working together

Everybody matters

Compassionate

Accountable

Respectful

Empathetic

In common with GP surgeries across the UK we are currently in the position where demand for our services often exceeds our on the day capacity, this is despite having recruited additional personnel recently. We remain completely committed to our patients and your care is our first priority. We recognise it is frustrating  for all involved on those occasions and we thank you for bearing with us.  From 22 April 2024 we introduced a new way of working at the surgery whereby those who have access to a smart phone, computer or tablet are asked to submit their clinical or medical administrative query via a form on an online facility called ‘Accurx’ . 

The aim of the new way of working is to improve access for our patients and make it easier for patients to make initial contact with us; and for our team to understand everyone’s needs and help you to get the most appropriate help and support. For those patients who are unable to submit their request electronically,  you will still be able to phone us, or visit us in person. In these cases, a receptionist will ask you the same questions as the online form, and take the same information. These requests will then be dealt with in exactly the same way as those who submit their requests electronically.  

If you are feeling unwell, instead of contacting the surgery,  you may also find the following helpful

• Contacting NHS 111 for advice and support
• Visiting your local Community Pharmacist
• Attending your local Urgent Treatment Centre / Walk-in-centre which is located in Lewes. Appointments to this centre can only be provided by NHS 111 and so you will need to call 111 first if you need to access this service.

Urgent Treatment Centre
Lewes Victoria Hospital
Nevill Road
LEWES
East Sussex, BN7 1PE

Tel: 01273 666492