Prescriptions

The easiest ways to order repeat prescriptions are:

• using your NHS account (through the NHS website or in the NHS App)

These accounts show you all your repeat medicine and dosage and you can choose the ones you need.

You are only able to order repeat prescriptions through the NHS App. Non-repeat prescriptions are one-off medicines you may have ordered before. You will need to submit a routine request form to order non-repeat prescription, as this service is unavailable through the NHS App

It will still be possible to request repeat medication by calling our Prescription Clerk on 01825 725202, between 10am and 1pm Monday to Friday.

You are also able to request prescriptions by posting your repeat slip at the front of the surgeries in the dedicated prescriptions box – please tick the items you require.

You can usually collect your prescription from the pharmacy 3 to 5 working days after you have ordered it.

You will need to choose a pharmacy to collect your prescription from. We call this nominating a pharmacy.

You can change your nominated pharmacy at any time:

• on the app or website where you order repeat prescriptions
• at your GP practice
• at any pharmacy that accepts repeat prescriptions

We have been providing a dispensary service to our patients for over 20 years at Buxted & East Hoathly. Any patient living in and around Buxted or more than a mile from any chemist ‘as the crow flies’ can benefit from this service. Speak to one of our friendly reception or dispensary team members if you would like more information.

The Buxted dispensary is open from 8am to 6.30pm Monday to Friday (not bank holidays) and is closed between the hours of 1pm and 2pm. Our East Hoathly dispensary is open 8am to 6pm Mondays, Wednesdays and Fridays, and 8.30am to 1pm on Tuesdays and Thursdays. The East Hoathly dispensary is also closed between the hours of 1 and 2pm. 

Please note that the dispensary is unable to take repeat ordering requests over the telephone.

Click here for our Pharmacy leaflet

Delivery Service

We have a team of efficient delivery drivers who deliver medication on a daily basis to dispensing patients unable to get to the surgery.

Unfortunately, we cannot offer this service to patients who have to pay for their medication as our drivers cannot collect money.

The Pharmacy at Buxted Medical Centre, is open from 8am to 6.30pm Monday to Friday. All patients who live  within  a  mile  of  a  chemist (non dispensing) may choose to collect their prescriptions from the pharmacy. A selection of over the counter non prescription products will also be available for purchase. A delivery service is available for patients unable to collect their medication.

Our onsite pharmacist at Buxted can help by advising on a number of different ailments such as cough, sore throat, skin rash, diarrhoea, and/or vomiting, constipation, headache, minor eye conditions, hay fever, head lice, insect bites and worms, blood pressure reading, the morning-after pill, smoking cessation and much more.

Medicines Management Team

Did you know we have a dedicated Medicines Management Team (MMT) within the practice comprised of a Clinical Pharmacist, and several Pharmacy Technicians?

They work under the clinical supervision of our practice GPs, within their professional competencies and are all registered with the General Pharmaceutical Council (GPhC). The MMT help the practice in a variety of ways, including;

• Dealing with medication queries
• Provide advice about alternative medicines, where possible, when there are supply issues
• Reviewing medication requested off repeat and issuing if appropriate
• Arranging blood monitoring for some long term health conditions that require medication
• Conducting annual medicines reviews using medical notes – making sure your repeat prescriptions are safe and following latest clinical guidance
Our Pharmacy Technicians also lead our patient facing high blood pressure clinics, including diagnosis, treatment and ongoing monitoring.

If you have questions about your medicine, your local pharmacists can answer these. They can also answer questions on medicines you can buy without a prescription.

The NHS website has information on how your medicine works, how and when to take it, possible side effects and answers to your common questions.

• Go to Medicines A to Z (nhs.uk)

If you would like to speak to someone at the GP surgery about your prescription fill in our medication query form.

If you have a repeat prescription, we will review the medication you are prescribed on a frequent basis. If we need to speak with you regarding your medications, we will contact you. 

Find out more about prescription charges (nhs.uk).

Take it to the pharmacy you got it from or bring it in to the surgery. Do not put it in your household bin or flush it down the toilet.

As qualified healthcare professionals, pharmacists can offer advice on minor illnesses such as:

• coughs
• colds
• sore throats
• tummy trouble
• aches and pains

They can also advise on medicine that you can buy without a prescription.

• Find a pharmacy (nhs.uk)

Many pharmacies are open until late and at weekends. You do not need an appointment.

Most pharmacies have a private consultation room where you can discuss issues with pharmacy staff without being overheard.

The Electronic Prescription Service (EPS) is an NHS service. It gives you the chance to change how your GP sends your prescription to the place you choose to get your medicines or appliances from.

What does this mean for you?

You will have more choice about where to get your medicines from because they can be collected from a pharmacy near to where you live, work or shop.

For further information on:

• Choosing a pharmacy or other dispenser
• Cancelling or changing your choice of pharmacist or dispenser
• What can I do if I'm unhappy with the process?

Go to Electronic prescriptions .nhs.uk.