All patients of the surgery who have access to a smart phone, computer or tablet are asked to submit their clinical or medical administrative query via a form on an online facility called ‘Accurx’. Click here for access to forms or click on the green image above.
How should I book an appointment with a member of the nursing team?
Please note that if you need to book an appointment with a member of the nursing team, you can telephone us as usual (01825 732333) or send us 'admin form' request stating what appointment you need, we will then be in touch with you. If you call before 4.30pm, and there are more than five callers in the queue, you will be given the opportunity for a 'call back' from us meaning you do not need to wait whilst holding on the telephone.
What if I don't have access to a smart phone or computer?
We understand that there will be patients who are unable to submit their request electronically, and you will still be able to telephone us, or visit us in person. In these cases, a receptionist will ask you the same questions as the online form, they will then record down this information. Requests created by our reception team on behalf of patients will then be dealt with in exactly the same way as those who submit their requests electronically.
Patients will not be given an appointment at the time their form is submitted but instead someone from the surgery will make contact once the request has been reviewed.
When will I get a response?
You will be contacted within one working days of submitting a 'health problem' form but obviously urgent cases will be dealt with as a priority as is the case now. It is anticipated that most, if not all, requests, will be reviewed on the day they are received, but please remember if your concerns are very urgent you should ring 111 for advice or go straight to A&E if you are very unwell and require immediate treatment. Any administration requests will be dealt with as soon as possible by the administration team. Requests for routine care will usually be responded to within one working day.
If all of the 'health problem' forms for the day have been utilised, a note will be displayed advising that we have reached our safe working limits for the day and therefore patients will be advised to contact 111, as they are now, or, if the patient feels that their query really cannot wait, they are able to call the surgery and talk to a receptionist. You may wish to look again online or call back later to see if the form is available again. As the day progresses more appointments may become available; this situation could arise where not all requests received require an appointment, therefore freeing up capacity.
If a patient uses the admin request function for something which should actually be a medical request, the patient will be asked to resubmit their information using the medical form in order that the request can be triaged in the correct manner.
Do I need to complete a medical form to request a blood test?
For patients who require regular blood test monitoring (and whom we understand require regular monitoring), you are able to request your blood test appointment using an admin form request. For patients who would like a blood test but have not yet discussed this request with a clinician, you will need to submit a medical request form.
Where can I find further information about how to request an appointment and or how my query will be dealt with?
Our frequently answered questions document can be accessed here
