CQC Inspection Report: Good rating
We are delighted to share that at our most recent Care Quality Commission (CQC) inspection (September 2022) the practice has been rated as ‘good’ – an incredible achievement for us all.
Previously our practice had been in special measures but has moved up two ratings and is now classed as good in terms of the service we offer patients by the CQC.
Our patients have been with us through these improvements and your continued support is invaluable so thank you all very much.
The whole practice team continue to work very hard both front of house and behind the scenes to improve our patient offering and service.
We recognise that we still have some work to do and improvements still need to be made. We continue to develop and put into place our plans, such as the the introduction of a new Total Triage model helping patients get the right help that they need at the right time. Our triage model is continuing to evolve and with patients using online methods to contact us, our phone answering times are generally much quicker.
A copy of our latest inspection report can be found at the below link.
https://api.cqc.org.uk/public/v1/reports/5cb82a38-d2d3-46b8-9226-a09505bfe1db?20221017070400