Practice Management

Charlotte Luck

Charlotte joined the surgery as our Practice Director on 10 January 2022. She has a proven track record in General Practice, having recently worked at another local surgery and having been awarded UK Practice Manager of the Year in 2020. We look forward to welcoming Charlotte’s positivity and commitment to working with the whole team to develop our offering and service to our patients.

Charlotte is supported by the following managers:

Jackie Smith (Finance Manager)

Claire Smith (Administration Manager)

Martha Newman (Operations Manager)

Joanne Matthews (HR Manager)

Charlotte Marco (Dispensary Manager)

Sophia East (Dispensary Manager)

Samantha Green (Reception Supervisor)

Annabel Garnham (Reception Supervisor)


Our reception team are your first point of contact and are on duty during opening hours. They are responsible for all appointment scheduling and will answer all phone calls and receive all patient enquiries.

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